Job Description

Tele Collection Executive

Our Tele Collection Executive plays a vital role in ensuring timely payment collections while maintaining a positive customer experience. In a fast-paced and target-driven environment, this role involves communicating with customers through calls, emails, and chats to follow up on pending payments and resolve payment-related concerns.

What will you be doing?

  • Connect with customers regarding pending payments, overdue accounts, and payment reminders
  • Follow up consistently through calls, emails, and chats to ensure timely collections
  • Understand customer concerns related to payments and provide suitable resolutions or payment options
  • Negotiate payment commitments and ensure follow-up on promised payment dates
  • Maintain accurate records of customer interactions, payment commitments, and collection status
  • Coordinate with internal teams to resolve billing discrepancies or customer issues impacting payments
  • Ensure adherence to collection processes, compliance standards, and company policies
  • Achieve daily and monthly collection targets while delivering a professional customer experience
  • Maintain up-to-date knowledge of company policies, payment plans, and collection procedures