Senior Product Manager

 Identify customer experience gaps and opportunities through competitive analysis and customer insights
· Partner with Amazon Business global product management team and your partner technology team along with other partner teams to develop business requirements, PR/FAQ, and support the development of the enhancements/features required for Amazon Business in India
· Establish and own customer flywheel goals, identify and define metrics to show impact.
· Define analytical tools to draw insight from data to drive goals and process improvement
· Partner with business teams to develop scalable processes for driving customer flywheel
· Communicate with management and senior executives about program and product direction, strategy and the operational execution
· Author business cases, white papers, use cases, and process flows
· Effectively manage expectations and resolve conflicts that balance customer and company needs