Job Description

Key Responsibilities

Platform Ownership & Security

  • Own the end-to-end administration, health, and optimization of the Google Workspace enterprise environment.

  • Create, configure, and maintain advanced security and compliance policies, including Data Loss Prevention (DLP) and complex content compliance rules.

  • Manage enterprise endpoint security, including Mobile Device Management (MDM) and Mobile Application Management (MAM) for company-owned and BYOD devices.

  • Oversee Chrome Enterprise capabilities, including Chrome Browser Cloud Management, extension deployment, and browser profile security.

  • Manage enterprise email security protocols (SPF, DKIM, DMARC, and MX records) to ensure deliverability and prevent spoofing.


Escalation & Leadership

  • Act as the final L3 technical escalation point for high-priority or complex collaboration tool issues.

  • Guide, mentor, and support L1/L2 IT Helpdesk teams to foster a culture of continuous learning.

  • Maintain comprehensive, up-to-date SOPs, runbooks, and knowledge base articles.

Automation, AI & Ecosystem

  • Identify operational bottlenecks and drive process improvements by writing and deploying Google Apps Script to automate manual tasks.

  • Leverage AI tools (Google AI Studio, Vertex AI) and create custom Google Gems to enhance IT operations and user productivity.

  • Administer and maintain our secondary collaboration platforms: Slack and Zoom.

  • Manage Google Cloud Platform (GCP) elements related to the workspace, specifically configuring Service Accounts and utilizing BigQuery for log analysis.

Required Skills & Experience

  • Experience: 6–10 years in IT Operations, with a minimum of 5 years dedicated, hands-on Google Workspace enterprise administration.

  • Certification (Good to-Have): Active Google Workspace Administrator Certification.

  • Automation (Must-Have): Proven hands-on experience using Google Apps Script to automate workflows, streamline user lifecycles, and perform administrative cleanups.

  • Security & Endpoints: Experience managing DLP rules, MAM/MDM device policies, and Chrome Browser Cloud Management.

  • Troubleshooting: Proven track record of handling L3 escalations, monitoring system logs, and leading incident management in a fast-paced enterprise environment.

  • Identity & Cloud: Strong grasp of SSO/SAML integrations, access controls, and basic Azure concepts (Azure AD / Entra ID).

  • GCP Fundamentals: Practical experience creating Service Accounts in GCP and querying/analyzing logs (BigQuery preferred).

  • SaaS Administration: Hands-on experience administering Slack and Zoom at an enterprise level.

  • Communication: Excellent documentation skills and the ability to clearly explain complex technical concepts to non-technical stakeholders.