Staff Product Manager - Enterprise Security, IAM & Data Platform

As a Staff Product Manager for the IAM and Data Platform, you will serve as a highly experienced individual contributor recognized for your deep technical and domain expertise. In this role, you will tackle Freshworks' most complex, ambiguous, and technically challenging platform problems, driving broad organizational impact and shaping our overarching technical product direction.

Impact You Will Create

• Drive Platform Vision: Identify and champion new technological capabilities and architectural shifts that provide a competitive advantage, unlocking new efficiencies and securing deep enterprise trust.

• Deliver Transformative Capabilities: Define and deliver foundational platform capabilities and architectural improvements that scale the platform to meet future global demand.

• Establish Thought Leadership: Serve as a recognized technical product thought leader within Freshworks, elevating the corporate standards for building secure, enterprise-grade software.

• Future-Proof the Platform: Intersect platform capabilities with core business outcomes to actively shape and influence the long-term technical roadmap.

• Elevate the PM Team: Upskill the broader Product Management organization through formal mentorship in technical domains, systems thinking, and strategic problem-solving.

Roles & Responsibilities

• Principal Product Builder: Lead the definition and execution of product strategy for highly complex, strategic platform initiatives across enterprise security, Identity and Access Management (IAM), and the data platform.

• Roadmap Ownership & Strategy: Own the end-to-end product roadmap for your domain, ensuring seamless alignment with long-term platform goals while actively influencing adjacent team roadmaps.

• Complex Problem Solving: Deconstruct deeply ambiguous and technically challenging problems, collaborating with senior engineers, architects, and solution PMs to design novel architectural solutions.

• Advisory & Representation: Act as the primary technical product advisor to engineering and product leadership, offering data-driven recommendations on critical platform decisions and representing the domain in strategic planning.

• Formal Mentorship: Coach and mentor junior-to-lead Product Managers (PM, Sr. PM, Lead PM) on advanced technical product management and systems thinking frameworks.

• Market & Customer Research: Conduct targeted research into external engineering trends and continuously engage directly with strategic customers or partners on deep technical topics.

• Operational Excellence: Champion best-in-class platform development, quality, reliability, and security standards, while overseeing complex backlog management and sprint planning.