Senior Account Manager (CX - NA)

We are seeking an experienced and strategic Senior Account Manager to nurture and grow relationships with key customers. This role is critical in driving customer satisfaction, maximizing account value, and identifying new revenue opportunities within your portfolio. You will work cross-functionally to ensure client needs are not only met but exceeded, positioning yourself as a trusted advisor and long-term partner to your customers.

The ideal candidate brings a strong blend of consultative selling, account management, and communication skills, with a demonstrated ability to build lasting relationships and drive revenue through upselling and cross-selling strategies.

Roles & Responsibilities:

• Manage and grow a portfolio of key accounts to ensure high levels of customer satisfaction and retention.

• Identify and pursue new business opportunities within existing accounts.

• Build and maintain a strong sales pipeline, including forecasting and reporting on key performance metrics.

• Drive revenue growth by identifying cross-sell and up-sell opportunities aligned to customer goals.

• Collaborate with cross-functional teams such as Product, Marketing, and Customer Success to deliver value-driven solutions.

• Act as a strategic partner to customers by understanding their business objectives and offering tailored solutions.

• Stay informed of market trends, industry developments, and competitor offerings to better position Freshworks' products.

• Work in the US shift based out of the chennai office on all 5 days.