Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Operations Director based in India.
This role offers the opportunity to lead large-scale marketing operations within a dynamic, remote-first environment.
You will oversee offshore delivery teams, ensuring campaigns are executed with precision, efficiency, and measurable impact.
The position combines operational leadership, team development, process optimization, and hands-on expertise in digital campaign execution.
You will work closely with cross-functional teams to translate strategic objectives into high-quality delivery outcomes.
This is a strategic leadership opportunity for an experienced operations professional who thrives on improving workflows and building high-performing teams.
The ideal candidate will bring strong media operations expertise, analytical capabilities, and a passion for driving excellence in distributed teams.
The Operations Director will be responsible for leading campaign delivery operations, optimizing processes, and developing a high-performing offshore team while ensuring quality, efficiency, and alignment with business goals.
- Own end-to-end campaign performance, including delivery pacing, optimization, KPI achievement, and overall operational success.
- Translate strategic campaign objectives into clear execution plans for activation teams and ensure consistent delivery against expectations.
- Support campaign setup, activation, and optimization across platforms, particularly for complex, high-priority, or innovative campaigns.
- Identify delivery challenges, troubleshoot performance issues, and implement effective solutions to maintain campaign quality.
- Monitor and report on campaign and team performance, providing insights and recommendations to leadership.
- Build and continuously improve operational processes, workflows, and quality assurance frameworks.
- Develop standard operating procedures, documentation, and best practices to ensure consistent execution across distributed teams.
- Establish effective handover, escalation, and approval processes to support collaboration across time zones.
- Ensure compliance with platform requirements, billing processes, and operational standards.
- Recruit, manage, mentor, and develop activation specialists and analysts, creating a culture of accountability and continuous improvement.
- Lead onboarding, training, performance reviews, and professional development initiatives for team members.
- Serve as a key operational partner to client-facing teams, supporting strategic alignment and business growth opportunities.
- 8+ years of experience in programmatic or biddable media operations, ideally within an agency, trading desk, or in-house marketing environment.
- Proven experience managing, mentoring, and developing teams, including performance management and capability building.
- Strong hands-on experience with demand-side platforms (DSPs) such as DV360, Quantcast, Amazon, or similar technologies.
- Demonstrated ability to design, implement, and improve operational processes, workflows, and quality assurance standards.
- Experience working effectively within remote, distributed, or global team structures.
- Strong analytical skills with the ability to interpret campaign performance data and convert insights into actionable improvements.
- Excellent written and verbal communication skills, with the ability to create clear documentation and collaborate effectively across teams.
- Experience supporting clients in entertainment, live events, culture, or related industries is an advantage.
- Strong leadership presence with the ability to inspire teams while remaining actively involved in delivery when needed.
- Highly organized, detail-oriented, and committed to maintaining operational excellence.
- Resilient, proactive, and comfortable working independently with limited supervision.
- Strong problem-solving skills and the ability to remain composed when managing urgent operational challenges.
- Exceptional English communication skills.
- Remote-first working environment with flexibility and autonomy.
- Opportunity to lead and grow a global operations team.
- High-impact leadership role within a fast-moving digital marketing environment.
- Exposure to innovative campaigns, technology platforms, and diverse client projects.
- Opportunity to shape operational strategies, processes, and team culture.
- Professional growth through collaboration with multidisciplinary specialists and international teams.
- Competitive compensation package based on experience and expertise.
Requirements:
The ideal candidate will have extensive experience in digital media operations, team leadership, and process improvement, with the ability to balance strategic thinking and hands-on execution.