All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. This opportunity requires that you work a specific shift as this is a region specific role.
About JumpCloud®
JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.
About the Role
We are seeking an Account Manager based in India to oversee a $3M+ Book of Business composed of North American (NA) customers. In this role, you will:
* Collaborate with Renewal Specialists and TCSM teams to drive expansions, upsells, and ensure timely renewals.
* Drive adoption of JumpCloud’s solutions within existing accounts, identifying opportunities for further growth.
* Cover 5:30pm–2:30am IST (Mon-Fri) to align with North American business hours.
* Hybrid working - 3 days in WeWork offices and 2 days fully remote.
If you have a strong background in SaaS sales, a proven ability to exceed targets, and thrive in a fast-paced environment, we’d love to hear from you!
Key Responsibilities:
Key Responsibilities Include:
Account Management & Growth
Own a $3M+ BoB for NA-based customers, focusing on renewals, expansions, and upsells.
Leverage data-driven insights to identify growth opportunities within your portfolio.
Consistently meet or exceed Net ARR and related revenue targets.
KPI Ownership & Strategic Planning
Primary KPIs: Net ARR, renewals, expansion revenue, and adoption metrics.
Develop targeted account strategies to drive product usage and uncover upsell opportunities.
Accurately forecast your pipeline and maintain consistent reporting on key metrics.
Cross-Functional Collaboration
Partner with CSM teams to ensure customer success, driving deeper adoption of JumpCloud’s solutions.
Collaborate with Marketing to craft campaigns that enhance awareness and spur product usage.
Coordinate with New Business teams to streamline the onboarding of new customers, ensuring a smooth transition into your portfolio.
Escalation Management
Serve as the main point of contact for escalations in your accounts, addressing challenges proactively to maintain customer trust.
Work closely with Product and Support teams to resolve critical issues, providing timely updates to all stakeholders.
Reporting & Stakeholder Engagement
Provide regular updates on performance, pipeline health, and growth initiatives to the Head of International Account Managers.
Communicate effectively with both internal teams and external customers to maintain transparency and alignment.
Requirements:
4+ years of experience in SaaS sales or account management, ideally serving North American markets.
Proven track record of driving renewals and expansions in a high-growth environment.
Willingness and ability to work 5:30pm–2:30am IST to align with NA business hours.
Excellent communication, negotiation, and presentation skills, with the ability to influence stakeholders at all levels.
Data-driven mindset with experience in CRM tools, pipeline analytics, and forecasting.
Preferred Qualifications
Bachelor’s degree in Business, Computer Science, or a related field; MBA is a plus.
Familiarity with advanced sales methodologies (e.g., Challenger, MEDDIC, SPIN).
Experience in a hyper-growth SaaS environment managing complex portfolios.
Why Join JumpCloud?
High-Impact Role: Directly influence renewal rates, expansion revenue, and overall customer success for a key set of accounts.
Global Collaboration: Work with diverse, passionate teams dedicated to innovation and delivering customer value.
Career Growth: Enjoy a dynamic, fast-paced SaaS setting that values continuous learning, autonomy, and excellence.
Flexible Environment: Benefit from a hybrid work model with the resources and support you need to succeed.
