Associate Staff Engineer, Workday HCM Functional Consultant (L1 Support)

REQUIREMENTS:

• Total experience 4+ years
• Hands-on experience providing L1/L1.5 functional support for Workday HCM.
• Strong functional knowledge of Workday HCM modules, including Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes (BPs), and Reporting.
• Experience troubleshooting Workday user issues, inbound EIBs, security access, business process issues, reporting, and data-related incidents.
• Hands-on experience in Workday HCM configuration, maintenance, and production support.
• Experience collaborating with HR, business stakeholders, and IT teams to understand and resolve functional issues.
• Knowledge of Workday security roles, business process configuration, and reporting.
• Familiarity with ITSM processes, including Incident, Problem, Change, and Service Request Management.
• Experience creating and maintaining functional documentation, user guides, knowledge articles, and support documentation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent communication and stakeholder management skills with the ability to explain technical concepts to non-technical users.
• Experience working in Agile delivery environments.
• Ability to manage multiple priorities in a fast-paced support environment.
• Workday certification is preferred.
• Willingness to work in the 2:00 PM – 11:00 PM IST shift to support US business hours.

RESPONSIBILITIES:

• Provide L1 functional support for Workday HCM applications, ensuring timely resolution of user incidents and service requests.
• Troubleshoot and resolve issues related to Core HCM, Staffing, Compensation, Payroll, Benefits, Security, Business Processes, Reporting, and inbound EIB integrations.
• Perform Workday configuration updates and support routine maintenance activities.
• Collaborate with HR, business users, and IT teams to gather requirements, analyze issues, and recommend appropriate solutions.
• Support Workday security administration, user provisioning, and access management activities.
• Monitor support queues, prioritize tickets based on business impact, and ensure SLA compliance through ITSM processes.
• Perform issue analysis, identify root causes, and escalate complex issues to L2/L3 support teams when necessary.
• Assist with testing, validation, and deployment of Workday enhancements, patches, and configuration changes.
• Prepare and maintain functional documentation, knowledge base articles, standard operating procedures (SOPs), and user guides.
• Support reporting requests and assist with Workday report validation and troubleshooting.
• Stay current with Workday releases and recommend improvements to enhance system functionality and user experience.
• Collaborate with cross-functional teams to ensure Workday HCM solutions align with business objectives and organizational standards.
• Mentor junior team members, share functional knowledge, and contribute to continuous improvement initiatives within the Workday practice.