Executive OTC- Orders/ Collections

Experience- 2-4 yrs

Location- Mumbai (Airoli)

Shift timings- Morning shift

Looking for Excellent communication skills

Working Hours:  8.5 hours/day (Singapore Shift)
Role Requirements:

• This position currently requires Work from Home during Singapore Shift as per project needs.
• The candidate must be flexible to travel based on business requirements during this period.
• There may be a prepone in shift timing, which will be reviewed post-transition.
• Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.

Collections Responsibilities    

• Contact customers via email, phone, or portals to follow up on overdue invoices. 
• Review and analyze accounts receivable aging reports to prioritize collection efforts 
• Identify and resolve billing disputes or discrepancies that delay payments. 
• Record and monitor customer promises to pay and follow up accordingly 
• Send systematic reminders and escalation notices based on aging buckets 
• Provide inputs to finance teams for accurate cash flow forecasting 
• Reconcile customer accounts to ensure accurate outstanding balances 
• Coordinate to confirm payment status and resolve unapplied cash issues 
• Escalate high-risk or non-responsive accounts to senior management 
• Identify customers with deteriorating payment behavior and flag for credit review 
• Generate collection performance reports. 
• Maintain records of all collection activities for audit and compliance purposes. 
• Build and maintain professional relationships with customer finance contacts. 
• Suggest and implement improvements to enhance collection effectiveness. 
• Ensure all collections are posted and disputes are addressed before financial close. 

Order Processing Responsibilities    

• Review orders received from Retained Organization (RO) for accuracy as per pre-defined format 
• Perform technical, commercial and administrative validation on a customer order 
• Record daily volumes, rejections, exceptions, and quality-checks in timely manner 
• Enter order details into the system database 
• Process orders as per standard operating procedure within defined Turn Around Time (TAT) 
• Coordinate with RO to understand any discrepancies on order details 
• Create order fulfilment tracker and document relevant details to support order monitoring activities 
• Primary point of contact for order processing related queries 
• Respond to queries in a timely and accurate manner 
• Undergo relevant training to ensure apt knowledge transfer is done to enable self and peers to conduct order processing tasks in GSSCs 
• Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead 
• Timeliness: Perform order processing tasks as per defined TAT 
• Accuracy: Ensure 100% accuracy rate in day-to-day activities to ensure Service Level Agreements are met