Job Description
We are seeking a Junior Industry Insights Analyst to support our growing portfolio of Horticulture and Fresh Food clients, representing AUD $1.3M+ in managed business.
This role is business-critical. The position provides essential insights and analytical support that underpin customer engagement, retention, and growth—particularly in the context of a rapidly expanding client base and recent double-digit winback success.
This is not a traditional data extraction role. The successful candidate will play a key role in transforming data into actionable insights, supporting commercial decision-making, and enabling Customer Success teams to deliver measurable value to clients.
Key Responsibilities
Client & Commercial Support
- Provide ongoing industry insights support for Horticulture and Fresh clients
- Partner closely with Customer Success Managers to strengthen client relationships and drive retention
- Support onboarding and scaling of recent winback clients, ensuring high-quality insight delivery
- Contribute to client presentations, reviews, and strategic discussions
Insights & Analysis
- Translate complex datasets into clear, relevant, and actionable insights
- Identify category trends, growth opportunities, and performance drivers
- Move beyond basic reporting to deliver storytelling that drives commercial outcomes
- Proactively highlight risks and opportunities within client portfolios
Data & Reporting
- Develop and maintain standard and ad hoc reports
- Ensure accuracy, consistency, and relevance of data outputs
- Improve reporting processes and drive efficiency through automation where possible
Cross-Functional Collaboration
- Work closely with Customer Success, Sales, and Analytics teams
- Support internal stakeholders with industry knowledge and insights expertise
- Contribute to building scalable insights frameworks for the team