Job Description

Associate Manager role: 

 Responsibilities will include execution of US retailer data acquisition, validation, problem-solving and associated project work and ensure clean data for client insights. This includes understanding and representing the respective local market conditions in the operations processes, as well as executing defined country “onshore” work. This entails engaging local and regional partners like Retail Services, Retailers (clients), Data Science and Output Teams.

RESPONSIBILITIES 

  • Manage team and responsibilities of delivering production data with high quality and on-time deliveries to clients. 

  • Engage with the team on resolving technical challenges and ascertain newer enhancements in the tools are well understood by the team 

  • In case of error, engage with stakeholders to do the right communication 

  • Own the RCA process and work with the team to give a proper analysis of the issue(s) in discussion 

  • Ensure effective and clear communication with onshore and other stakeholders, provide precise project updates and manage client queries efficiently 

  • Define and Monitor the process execution. Get it documented and ensure implementation of a mechanism to keep these documents updated with tracking of exceptions 

  • Understand regular execution process with attention to detail and identify areas of automation and improvement 

  • Execute process automation using tools like R/Python/Excel Macros and explore the possibility of implementing advanced techniques like Machine Learning and Artificial Intelligence 

  • Everyday work revolves around ensuring the high quality of the setup used in the various markets reported by NielsenIQ as well as analyzing any potential concerns in the data which a client may have. It is an important link in the chain of NielsenIQ activities and our analysts are often engaged in cross-department cooperation. 

  • Execute processes of Input Operations and associated project work. Execution work requires an understanding of aspects of the end to end process flow of processing data for retailer receipt to delivery and all related activities throughout the production process supporting the US. 

  • Execute production tasks in order to guarantee accuracy and trend ability on data in respect of scheduled deadlines and investigate data inquiries/challenges with local teams, and regional/offshore Operations for processes. 

  • Participate in the development and drive standardization and process efficiency for method-related process/application. 

  • Engage with Retailers, StatOps, Reference Data, Data Science, and Output Teams to collect information and coordinate tasks to improve data quality and drive for continuous business process improvements. 

  • Provide technical and process expertise to the deployment of the Consumer Information Platform (CIP); also assist remotely located resources to implement projects in the most effective way. 

  • Prepare accurate tracking KPI to monitor and improve quality performances (on time delivery and data accuracy) and maintain project work discipline.