Job Description
What will you do?
- Providing immediate customer support to OneDirect clients, 6 days a week, over email.
- Liaising with the business teams to understand product usage by clients and how best they can further optimize client experiences.
- Learn the product extensively and validate all issues being reported by clients.
- Manage email campaigns sent to clients on a weekly basis.
- Understand the technical implementation of the product and the root cause of all issues and requests raised by the business teams and clients.
- Work closely with the One Direct tech team for resolution of client issues.
- Give Demos and walkthroughs to outstation clients online.
What we need?
- Good technical understanding or willingness to learn setup of a SaaS product
- Decent Microsoft Office skills
- Excellent communication skills. Proficiency in written and spoken English
- Willingness to learn new concepts, products, technology, etc.,
- Ability to intelligently understand issues and propose long-term solutions
- Eye for detail and capability to comprehend different parts of the puzzle fitting together as an overall working of a product
- Self-motivated, hard-working and willing to do whatever it takes to get the assigned jobs done
- Good understanding of social media
- Genuine interest in learning the latest movements in technology